Every question. One page.

Hexa Hang is a premium wall-mounted display made for your medals. It's a hexagonal wooden piece that holds a single medal. It turns every win into something you see on your wall, every day.

A solid pine frame with a carrom-grade ply face plate, held by magnets. Each frame has its own grain, so no two Hexa Hangs are the same. Just like no two journeys are.

Across corners: 13.8 cm (5.4 in). Across flats: 12 cm (4.7 in). Thickness: 1.75 cm (0.7 in). Compact enough to group together. Substantial enough to stand alone.

No. Hexa Hang is for the medals you've earned. We don't include one: that's not the point.

The frame is real solid pine: no prints, no imitation grain. The face plate is carrom-grade ply, chosen because a plate that thin has to stay flat for years. Both are real wood; one is engineered on purpose.

Pine has a distinctive, visible grain. Every board runs differently, which suits a brand built on the idea that every achievement is unique. The face plate is a different job: it holds your ribbon and has to stay perfectly flat, and solid wood cut that thin will cup and split. Carrom-grade ply is the same panel used for tournament carrom boards, chosen for exactly that reason.

Close, but not identical. Every piece has its own grain, knots and tone variations. The wood grew that way, and no two boards run the same. That's the point: the piece holding your medal is as much a one-off as the finish that earned it. If you want something machine-perfect and uniform, Hexa Hang isn't it.

Not at launch. We're starting with one material, one finish, done well, instead of spreading thin.

Holder, pre-applied tape, thank-you card, installation guide.

133 g (4.7 oz). Light enough for tape to hold it securely, solid enough that it doesn't feel flimsy.

Made in India: handcrafted in our Kolkata workshop.

The circular face plate lifts off: it's held on by magnets. Thread your medal's lanyard down through the five slots, working the extra length through as you go, then press the plate back on. The lanyard is stored in the recess behind the plate, and the medal sits on the front. Clean front. No clutter. A printed installation guide comes in the box.

If your medal has a standard lanyard or ribbon, yes. The slot is designed for lanyard widths up to 25mm.

Lanyards thicker than 25mm won't thread cleanly through the slot. If you're unsure, message us on WhatsApp before ordering, we'll help you check.

No. One Hexa Hang holds one medal. The five slots aren't five hanging points: they're one threading path that takes up the length of a single lanyard. That's intentional: each win deserves its own space. Got several medals? Head to Design your wall, set your medal count, and shuffle through the layouts until you find the one you want, then order to match.

Yes. The medal isn't glued or locked in. You can change it whenever you want. Swap it when you earn a new one, or when you want to rotate which medal is on display.

Yes, within reason. Standard sports, race, and achievement medals are well within range. Extremely heavy or oversized medals (beyond typical event medals) may not be ideal. When in doubt, ask us before ordering.

The design works with lanyard and ribbon-style medals. Medals on chains work too, as long as the chain passes through the slots.

Race lanyards are long. Five slots, three horizontal, two vertical, let you weave the whole length through instead of leaving it bunched behind the piece. It's one path for one lanyard, not five places to hang things.

Yes. It's held on by ferrite disc magnets: lift it off to thread your lanyard, press it back on when you're done. No screws, no glue.

Take the face plate off first. It lifts straight off the magnets, so you're pressing on the solid hexagon, not the plate. Then: pick your spot and commit to it, because the tape is meant to go on once. Wipe the wall clean and let it dry fully: if the wall is dusty or greasy, the tape sticks to that instead of the wall. Peel the backing off the tape. Press the hexagon flat against the wall and hold for 30 seconds. Now go over the whole back with your thumb, pressing hard and working from the middle outwards to every edge and corner. You're squeezing the air out, and any trapped pocket is a spot where the tape isn't touching the wall at all. That's where it starts to lift later. Put the face plate back on and give it a few hours before you hang your medal. No drilling, no nails.

On most painted, smooth or lightly textured surfaces, the tape removes cleanly with care. On freshly painted walls (less than 30 days old) or wallpaper, results may vary. Test a small area first.

We strongly recommend against it. The adhesive is designed for one application: pull it off and it loses most of its strength, and it won't hold reliably the second time. Decide where the piece is going to live before you press it on. If you do need to move it, ask us and we'll send a replacement tape strip with your next order.

If it fails on one of the surfaces we list as suitable, and it was installed the way we describe, report it within 7 business days of delivery and we'll treat it as a manufacturing defect under the Refund Policy. Outside that: an unsuitable surface, a wall that wasn't clean and dry, or a piece that's been taken down and re-stuck, it's not covered, but tell us anyway and we'll send a replacement strip with your next order.

The product is designed for double-tape mounting only. We don't recommend drilling into it: it can split the wood.

Best on: smooth painted walls, textured walls, glass, tile, metal, sealed wood. Not recommended for: bare brick, raw concrete, fabric-covered walls, textured wallpaper. Whatever the surface, it has to be clean and dry, since dust or grease will stop the tape bonding.

The 3M industrial PE foam double-sided tape we use is rated to comfortably hold the Hexa Hang plus a standard medal. Don't hang anything else from it.

It's 3M industrial PE foam double-sided tape, not a generic strip. Installed properly on a clean, dry, suitable surface, it's designed to last. If you ever need a replacement, we'll ship one along with your next order — just let us know.

Wipe with a soft, dry cloth. That's it.

No. The wood is sensitive to moisture. Water, cleaning sprays, or damp cloths can damage the surface, warp the wood, or affect the grain.

Hexa Hang is built for indoor use only. Don't mount it in bathrooms, near open windows, in balconies, or anywhere with direct exposure to humidity or rain.

Keep away from open flames, candles, fireplaces, direct stovetops, or any high-heat source. It's wood: it will burn or scorch.

Long-term direct sunlight can fade and dry out the wood. Mount it somewhere it gets ambient light, not direct sun for hours every day.

Treated well, kept dry, out of direct sun, away from heat, it's built to last for years.

Our launch edition: 252 numbered pieces. The number isn't arbitrary: six sides of a hexagon, forty-two kilometres of a marathon. Six times forty-two is 252: the form meets the effort. Once the allocation is gone we may close ordering for the edition without notice. "The First 252" is the identity of the launch collection, not a statement about how many we'll ever make.

Yes. Every Founders' Edition piece carries a number from 1 to 252, assigned by hand when your holder is packed and recorded on your Certificate of Origin.

No. Numbers are issued in sequence as pieces are packed.

Yes. Numbers are assigned by hand when your holder is packed, so in most cases nothing has been numbered yet when you cancel. Either way, being numbered doesn't change your rights: the standard 24-hour window applies — cancel within 24 hours of ordering, as long as the piece hasn't already been dispatched.

The same rules apply as to any other order: refunds are for transit damage, fulfilment errors and manufacturing defects. Being numbered doesn't change that. Your statutory rights under the Consumer Protection Act, 2019 are unaffected.

If your order lands at the same moment as another that completes the allocation, we cancel it and refund you in full. You'll hear from us by email within 24 hours.

Ordering for the edition closes. Join the waitlist and you'll be the first to know when the next release opens.

₹879, inclusive of GST, for the First 252. The single-unit price is set to step up once the founding edition sells out — the current price is always shown on the product page before you pay.

Yes. The price you see is the final price. No surprises at checkout.

Up to five per order.

Yes, from a pack of three onward. A single and a pack of two cost the same per piece; the per-piece price drops starting with the pack of three, and drops further at four and five. The exact prices and the per-piece saving are shown on the product page before you pay.

Yes. ₹879 is the founding price for the first 252 pieces. From piece 253, a single Hexa Hang is ₹1,099. This is a planned step, not a limited-time offer — the price changes when the edition sells out, however long that takes.

The first 252 buyers are backing a product with no reviews yet, and what they send back — photographs, feedback, what breaks — is what everything after them is built on. ₹879 reflects that. It isn't an introductory rate that quietly resets: the price steps to ₹1,099 at piece 253 and stays there.

No. We'd rather hold one honest price than run codes that quietly undercut it. When there's something extra it's an upgrade — personalisation, better packaging — not a discount.

Yes, as long as the edition is still open. Many people start with one and come back as their wall fills up. Worth knowing: the founding price applies to the first 252 pieces only — from piece 253 a single Hexa Hang is ₹1,099.

Yes, and many people do. It works especially well for athletes, runners, fitness enthusiasts, or anyone who's earned something they're proud of.

All orders are prepaid via Razorpay. We accept UPI (all major apps), credit and debit cards, netbanking, and wallets.

EMI is not available.

COD is not available. All orders are prepaid.

Razorpay Software Private Limited, a PCI-DSS Level 1 certified payment gateway. We never see or store your card number, UPI ID or netbanking credentials.

Yes. See the answer above: Razorpay handles every payment under PCI-DSS Level 1 certification, and we never see or store your details.

Yes. A GST invoice is issued for every order. If you need a copy or a correction, email accounts@hexahang.com.

Pan-India only, for now. International shipping is on the roadmap.

Orders are dispatched within 3–5 business days of confirmation, up to 7 business days during launches and limited edition drops. Delivery after dispatch: 1–2 business days (Kolkata), 3–5 business days (metro cities), 5–7 business days (Tier 2/3 cities), 7–10 business days (remote areas). You'll receive a tracking link by email and WhatsApp once dispatched.

Shipping is free on all orders within India. No shipping charges are added at checkout.

Yes. Once your order is dispatched, you'll receive your tracking number and a link to the courier's tracking portal by email. A WhatsApp notification is also sent if WhatsApp is enabled on the number you provided at checkout.

The courier will attempt delivery up to 3 times. If all attempts fail, the package returns to our Kolkata workshop and we'll contact you within 48 hours of receiving it back. Where the failure was on the courier's side, redelivery is free. Where it was down to the address given, the recipient being unavailable, or a refused delivery, redelivery costs the actual courier charge: we'll show you the amount before we re-dispatch. If you'd rather not redeliver, or we don't hear back within 7 days, we cancel the order and refund the full amount paid, with no deduction.

If your order hasn't been dispatched, you may be able to, but you must email orders@hexahang.com within 24 hours of placing the order. Changes after that or once the order enters production may not be possible. Once dispatched, address changes aren't possible.

No. We require a complete physical address with a valid pin code.

Tracking is sent once your order is dispatched. If nothing has arrived within 6 business days of placing the order, email orders@hexahang.com with your order ID and we'll investigate.

Fulfilment runs through Shipway Technology Private Limited and its courier network, which may include Blue Dart, Delhivery and DTDC. Your dispatch notification links to the courier's own tracking portal.

We accept returns only for defects: transit damage (report within 72 hours of delivery), fulfilment errors such as a wrong item (report within 7 business days), or confirmed manufacturing defects (report within 7 business days). Email returns@hexahang.com with your order ID and photographs. For confirmed claims, return shipping is arranged and paid by us. Report inside the window. That's not a formality: the courier's own damage-claim window runs on the same clock, and once it closes there's no way left to establish when the damage happened. Photographs of the sealed outer packaging, taken before you open it, are what make a claim work. Reports after the window are considered only where the evidence clearly shows the damage or defect was already there on delivery, and once the packaging is gone, that bar is hard to meet.

Returns are accepted only for defects: transit damage, a fulfilment error (wrong item), or a confirmed manufacturing defect. Change of mind is not accepted; all products are made to order. Do not use, modify, or discard the product while a claim is open.

For confirmed defect claims, no: Hexa Hang arranges and pays for return shipping.

Photograph the outer packaging before unboxing, then photograph the damage from multiple angles. Email returns@hexahang.com within 72 hours of delivery with your order ID and all photographs. For confirmed transit damage, we'll process a full refund to your original payment method. Report inside the 72 hours. The courier's own damage-claim window runs on the same clock, and once it closes there's no way left to establish when the damage happened. Later reports are considered only where the evidence clearly shows the damage was already there on delivery.

Yes, within 24 hours of placing the order, as long as it hasn't already been dispatched. Email orders@hexahang.com or message us on WhatsApp with your order ID. What counts is when you send the request, not when we read it, so a request sent inside the 24-hour window is honoured even if it lands on a weekend. We confirm eligibility within 1 business day, and the reversal is initiated within 1–2 business days of that confirmation.

Once the 24-hour window closes, or the order is dispatched (whichever comes first), cancellation isn't possible.

We decide within 5 business days of receiving your complete evidence, and in some cases we approve without asking for the product back at all. Once approved, Razorpay initiates the reversal within 2–3 business days, and your bank typically takes a further 7–10 business days to reflect the credit.

Email returns@hexahang.com with subject "Defect Report — Order #[your order ID]", along with your order ID, delivery date, and photographs of the issue. We'll acknowledge within 1 business day.

We don't offer exchanges: our model is refund and reorder. For a confirmed defect, we'll refund you to your original payment method; you can then reorder at the current price. We don't hold replacement stock for swaps.

Your name, email and mobile number to deliver your order and reply to you, plus your shipping address for the courier. Payment details go straight to Razorpay: we never receive them. Full detail is in the Privacy Policy.

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Use the cookie settings link in the site footer. You can change your choice at any time.

Yes, email privacy@hexahang.com. We acknowledge within 72 hours and resolve within 90 days under the DPDP Rules. If it's still unresolved after that, you may approach the Data Protection Board of India.

Only if you opt in: it's a separate, unticked checkbox, and registering or ordering doesn't sign you up. Order confirmations, dispatch and tracking messages are different: those are part of fulfilling your order and can't be switched off while an order is active.

Monday to Friday, 10 AM – 6 PM IST. Closed on weekends and public holidays observed in Kolkata.

Email queries are answered within 24–48 hours on working days.

WhatsApp messages are responded to within 24–48 hours on working days. If you message outside support hours, expect a reply the next working day.

Complaint: something went wrong with your product or order. Start here: complaints@hexahang.com. Grievance: a complaint that wasn't resolved to your satisfaction. Our Grievance Officer acknowledges within 48 hours and resolves within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020. If your grievance is still unresolved after that, you may approach the National Consumer Helpline (1915) or the appropriate Consumer Disputes Redressal Commission. Your right to do so is preserved absolutely. Privacy and data grievances run on a separate track under the DPDP Rules: write to privacy@hexahang.com. We acknowledge within 72 hours and resolve within 90 days, and if it's still unresolved you may approach the Data Protection Board of India.

Yes. The site is for adults. If the buyer is under 18, a parent or legal guardian has to place the order and make the payment: they're the contracting party.

Write to complaints@hexahang.com first and give us 15 business days: most things are settled there. Beyond that, disputes fall under the courts at Kolkata, West Bengal. None of this limits your rights under the Consumer Protection Act, 2019.

Email hello@hexahang.com or message us on WhatsApp. If we get the same question often, we'll add it here.